Warranty & Care Policy

At Signicreat, we take pride in the quality and craftsmanship of our products. Our Warranty & Care Policy is designed to help you maintain your products and understand the coverage applicable to your purchase.

1. Product Warranty

Warranty coverage, where applicable, depends on the individual product. The warranty period and applicable terms will be mentioned on the product page, invoice, or communicated at the time of purchase.

Warranty generally covers manufacturing defects under normal use.

2. What Is Not Covered

Warranty does not normally cover:

  • Damage caused by misuse, accidents, or negligence
  • Normal wear and tear
  • Scratches, dents, stains, or cosmetic damage caused after delivery
  • Damage caused by improper installation or handling
  • Damage caused by exposure to excessive moisture, heat, sunlight, or chemicals
  • Modifications or repairs performed by unauthorized persons
  • Damage caused by normal aging of materials

3. Furniture Care

To keep your furniture looking its best:

  • Clean regularly with a soft, dry or slightly damp cloth.
  • Avoid excessive water and harsh cleaning chemicals.
  • Keep wooden furniture away from prolonged direct sunlight and moisture.
  • Use appropriate coasters, mats, and protective covers where required.
  • Do not place excessive weight beyond the product’s intended use.
  • Follow any product-specific care instructions provided with your order.

4. Handicrafts & Décor Care

Handcrafted products may have natural variations in colour, texture, grain, and finish. These variations are part of their handcrafted character and are not considered manufacturing defects.

Clean decorative and handicraft products gently using a soft cloth and avoid abrasive cleaners.

5. German Silver Product Care

German silver products should be handled carefully to maintain their appearance.

  • Keep products dry whenever possible.
  • Avoid harsh chemicals and abrasive cleaning materials.
  • Store in a dry place when not in use.
  • Clean gently using a soft cloth and suitable metal-cleaning products where appropriate.

Natural changes in colour or finish over time may occur and are not necessarily considered defects.

6. Catering & Hospitality Products

Catering and hospitality products should be used according to their intended purpose and product instructions.

For equipment involving heat, electricity, or commercial use, always follow the manufacturer’s safety and operating instructions.

Damage caused by improper use, unauthorized modification, or failure to follow operating instructions may not be covered under warranty.

7. Warranty Claims

If you believe your product has a manufacturing defect, please contact us with:

  • Order number
  • Product details
  • Description of the issue
  • Clear photographs or videos showing the issue

Our team will review the claim and determine the appropriate resolution, which may include repair, replacement, or another suitable solution, subject to the applicable warranty terms.

8. Warranty Limitations

Warranty coverage is applicable only to the original purchaser and may require proof of purchase.

Warranty terms may vary by product. Please refer to the specific product listing, invoice, or warranty information provided with your order.

9. Contact Us

For warranty, product-care, or after-sales assistance, please contact:

Email: [email protected]

Our team will be happy to assist you.